How Did the City of Newcastle Achieve Rapid Digital Transformation During COVID-19 with 12d Synergy?

The City of Newcastle’s journey with 12d Synergy is a story of rapid transformation driven by opportunity and necessity. A series of organisational changes—including new leadership, modern design tools, a technology-enabled workplace, and flexible working practices—created the foundation for a digital shift that would reshape how the engineering team worked.

When COVID-19 forced the team to work remotely, managing large engineering datasets became an urgent challenge. 12d Synergy provided the solution, enabling the City of Newcastle to maintain productivity with secure data management, faster file access, version control, and seamless collaboration. Remarkably, the platform was implemented across the design and survey teams within just four weeks.

What started as a response to remote working evolved into a long-term transformation. Through phased adoption, the City expanded its use of 12d Synergy for project data management, email organisation, task tracking, and collaboration. The result was a more connected, efficient, and future-ready approach to managing engineering projects.